Technology solutions

Speech analytics

Speech analytics platform is a software and hardware complex that allows you to analyze 100% of calls, chats or customer service areas dialogues. The system controls the scripts sceneries, generates a violation report and highlights difficult cases. Conversation records available 24/7 worldwide from any device (for authorized personal only).

Badge - voice recorder

Badge - voice recorder is an instrument for round-the-clock quality monitoring in customer service areas. The system will not only improve the quality of service, but it also able to protect the company and staff while serving the difficult customers and/or in conflict cases. The badges may be integrated with speech analytics platform, to automize monitoring.

Quality Information System

Leave a feedback by pushing just one button - what could be easier? Quality assessment consoles, provides company with information about positive and negative customer experiences. While badges - voice recorders and a speech analytics platform allows you to drill down into every feedback company interested in.

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Chérie

Personal Psychology & Corporate Development Agency